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At times, unresolved personal and or professional issues interfere with an employee’s ability to be efficient and productive. As a supervisor, you may be the first to notice a change in an employee’s work pattern. It may not be drastic enough to disrupt your work, but significant enough to get your attention. In the past, you might have overlooked this behavior, thinking things would improve. Nowadays, you have a viable constructive alternative – The University Faculty and Staff Employee Assistance Program– also known as CARS (Counseling, Assistance and Referral Services).

CARS offers a valuable online resource for supervisors which outlines fourteen vital skills that all supervisors should practice. Use your UNM NetID to log in to the CARS intranet to view 14 Vital Skills for Supervisors.

Referring employees with performance problems to CARS gives them an opportunity to resolve personal and professional difficulties before they seriously affect job performance. It also helps identify employees whose problems may indicate serious underlying factors, such as alcoholism and/or other drug abuse, emotional, financial or marital troubles.

Given that our primary focus is prevention and early identification, you – the supervisor – are the key to the Employee Assistance Program’s (CARS) success. Incorporating the Faculty and Staff Employee Assistance Program (CARS) into managing declining performance increases the likelihood of a positive outcome: employees get the effective assistance they need and you regain productive employees.


CARS is a free and confidential service for all benefits-eligible UNM faculty and staff.

Weekdays 8 AM to Noon, 1-5 PM

Physical Address
1800 Mesa Vista Road NE
Albuquerque, New Mexico 87106