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Your Rights


You have the right, with limited exceptions if we believe the PHI is incorrect or incomplete, to look at or get copies of your PHI contained in a designated records set. A “designated records set” contains medical, mental health and billing records as well as any other records that your treatment provider and CARS may have compiled in the course of your treatment. Under federal law, however, you may not inspect or copy the following records: psychotherapy notes (unless your treatment provider agrees this is acceptable); information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding; and PHI that is subject to law that prohibits access to PHI.
To obtain access to your PHI, you must make a request in writing. If we deny your request, we will provide you a written explanation of the denial and inform you if the denial can be reviewed.

Disclosure Accounting

You have a right to receive an accounting of certain disclosures we have made of your PHI since April 14, 2003. This right applies to disclosures for purpose other than treatment, payment, or health care operations as described in the Notice of Privacy Practices. It also excludes disclosures made pursuant to your signed authorization.


You have the right to request that we place additional restrictions on our use or disclosure of your PHI. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement except in an emergency. Any agreement we make to a request for additional restrictions must be in writing signed by a person authorized to make such an agreement on our behalf.

Confidential Communication

You have the right to request that we communicate with you about your PHI by alternative means or to alternative locations. You must make your request in writing and you must state that the information could endanger you if the communication means or location is not changed. We may condition this accommodation.


You have the right, with limited exceptions, to request that we amend your PHI. Your request must be in writing and it must explain why the information must be amended. We may deny your request if we did not create the information you want amended, and for certain other reasons. If we deny your request, we will provide you with a written explanation. You have a right to file a statement of disagreement with CARS and we may prepare a rebuttal to your statement and will provide you with a copy of the rebuttal.

Right to Receive a Copy of this Notice: You may request a copy of this notice at any time by contacting our Privacy Officer.


CARS is a free and confidential service for all benefits-eligible UNM faculty and staff.

Weekdays 8 AM to Noon, 1-5 PM

Physical Address
1800 Mesa Vista Road NE
Albuquerque, New Mexico 87106

Mailing Address
MSC02 1770
1 University of New Mexico
Albuquerque, NM 87131-001

Phone: (505) 272-6868 (TTY)
Fax: (505) 272-6880
Email: (No confidential information, please)

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