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Referring Someone to CARS

People sometimes ask us how to refer a co-worker, employee or friend to CARS. We appreciate being asked, and we recommend keeping these concepts in mind:

  • Remember to treat the person, as you would wish to be treated.
  • Speak with the person privately unless you believe that person may become violent towards you. If you are concerned about your safety, call the police using 9-1-1.
  • Refer to someone's behavior, how he/she acts, not who he/she is. For example, do not tell someone that he/she is an alcoholic. It is critical not to diagnose — it is not necessary or helpful.
  • Realize that CARS is a voluntary service and you cannot require people to see a CARS clinician. It is best to focus on specific performance problems in a more formal situation.
  • Share with the person your concern and encourage him/her to call CARS.
  • Rather than suggesting that someone "needs counseling" stress that anyone can benefit from support and help in problem solving.
  • Some individuals still feel working on their personal problems with a therapist is more embarrassing than having those problems. They need to understand that we all have problems and that having a sounding board is one way of addressing those problems.
  • Realize that CARS services may not be the appropriate level of service for everyone and we will refer him/her to the best possible alternative.

If you want us to verify someone's attendance at CARS, have the employee request a letter of attendance. CARS is a confidential service and we cannot confirm or deny if someone is a client at CARS without their written permission. We cannot give you any information without the client's authorization to release their information.


CARS is a free and confidential service for all benefits-eligible UNM faculty and staff.

Weekdays 8 AM to Noon, 1-5 PM

Physical Address
1800 Mesa Vista Road NE
Albuquerque, New Mexico 87106

Mailing Address
MSC02 1770
1 University of New Mexico
Albuquerque, NM 87131-001

Phone: (505) 272-6868 (TTY)
Fax: (505) 272-6880
Email: (No confidential information, please)

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